Effective Date: 14 August 2026
At Shri Ramay Shivling Stone, we take care to check, pack, and prepare each Shivling order before it is handed over for delivery. This policy explains how orders are processed, packed, dispatched, and delivered.
Business Name: Shri Ramay Shivling Stone
Owner: Omprakash Kewat
Business Type: Individual Proprietorship
Address:
407, Village Bakawan, Post Mardana,
District Khargone, Madhya Pradesh – 451113, India
Phone / WhatsApp: +91 99771 13089
Email: omprakashkewatomprakashkewat0@gmail.com
We arrange delivery for customers across different parts of India. Shipping availability depends on the destination, product size, weight, and the transport or courier service available for that location.
For selected international destinations, shipping may also be possible. International orders are accepted only where suitable transport arrangements and destination-country requirements permit.
Once an order is confirmed, we first check the product and prepare it for dispatch.
For most regular home-use Shivling orders, preparation generally takes around 1–3 business days.
Larger Shivling, temple requirements, special-size products, or multiple-piece orders may require additional preparation time. In such cases, the expected dispatch time is discussed with the customer before shipping.
Processing time can also depend on product availability and the transport arrangement required.
Sundays and public holidays are generally not counted as business days.
For products where size, shape, photographs, or availability need to be confirmed, our team may communicate with the customer before dispatch.
Depending on the order, we may confirm:
Shivling size
Product availability
Customer’s delivery address
Contact details
Available photographs of the selected product
Shipping or transport option
Once the required details are confirmed, the product is packed and prepared for shipment.
After the order has been handed over to the courier or transport service, the customer may receive dispatch information through WhatsApp, phone, SMS, or email.
Where tracking is available, we will share the relevant tracking or consignment details with the customer.
Sometimes a courier tracking number can take some time to become active after the shipment is picked up. Customers are requested to allow approximately 24–48 hours for the first tracking update.
Delivery time varies according to the destination and shipping method.
For shipments within India, delivery commonly takes approximately:
Nearby and major cities: 3–7 business days
Other cities and towns: 4–9 business days
Remote or difficult-to-service locations: 5–12 business days
These are approximate delivery periods and are not guaranteed timelines.
Large or heavy Shivling may be transported through a suitable transport service rather than a regular courier. The delivery time for such orders can therefore be different from standard parcels.
International shipping is considered on a destination-by-destination basis.
For international shipments, delivery time can be affected by:
Customs procedures
Import regulations
Local delivery services
Flight or transport schedules
Destination-country holidays
Clearance requirements
Any customs duty, import tax, local charge, or other government fee applicable in the destination country is normally the responsibility of the customer unless otherwise agreed in writing.
Because Shivling products are made from stone and can be heavy or delicate depending on their size and shape, suitable protective packing is used before dispatch.
Depending on the product, packing may include:
Protective wrapping
Cushioning material
Strong outer packaging
Additional protection around vulnerable areas
Heavy-duty or wooden packing for certain large pieces
The type of packaging is selected according to the size and weight of the product.
Customers should carefully check their:
Name
Mobile number
House or shop address
Village / town / city
State
PIN code
An incorrect or incomplete address can cause delivery failure or return of the shipment.
If a parcel is returned because the customer provided an incorrect address, was unavailable for repeated delivery attempts, or did not accept the shipment, additional shipping charges may be required for sending the order again.
Sometimes a shipment may take longer than the estimated delivery period. Delays can occur because of circumstances outside our direct control, including:
Heavy rain or extreme weather
Flooding or other natural events
Road or transport problems
Courier service delays
Local delivery issues
Public holidays
Remote-area routing
Customs clearance for international shipments
If a shipment is delayed, customers can contact us and we will assist with the available tracking or shipment information.
Cash on Delivery may be available for selected products and serviceable locations.
COD availability can depend on the product, order value, delivery location, and courier service.
For larger Shivling, temple orders, or special arrangements, advance payment or payment confirmation may be required before dispatch. The payment terms will be communicated to the customer before the order is processed.
Stone products require careful handling during transportation. If a package appears seriously damaged when it reaches you, please document the condition of the package.
For any damage-related concern, we recommend:
Take clear photographs of the package before opening it.
Record a video while opening the parcel.
Keep the packaging material safely.
Contact us as soon as possible after delivery.
Please contact us within 24 hours of receiving the shipment so that we can review the matter and guide you regarding the next steps.
Any claim related to damaged or defective products will be handled according to the applicable Return, Refund & Cancellation Policy.
The delivery periods mentioned on this page are estimates provided to help customers understand the usual shipping time.
Actual delivery may be earlier or later depending on the destination and logistics provider. We do not guarantee delivery on a particular date unless a specific delivery commitment has been separately confirmed for the order.
For questions regarding order preparation, dispatch, tracking, delivery, or shipping availability, you can contact us directly.
Shri Ramay Shivling Stone
Owner: Omprakash Kewat
Address: 407, Village Bakawan, Post Mardana, District Khargone, Madhya Pradesh – 451113, India
Phone / WhatsApp: +91 99771 13089
Email: omprakashkewatomprakashkewat0@gmail.com
Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST