Effective Date: 14 August 2026

This Privacy Policy explains how Shri Ramay Shivling Stone handles information that customers and visitors provide when using our website, contacting us, making an enquiry, or placing an order.

We respect the privacy of our customers and use personal information primarily for communication, order processing, delivery, customer support, and normal business administration.

Business Information

Business Name: Shri Ramay Shivling Stone
Owner: Omprakash Kewat
Business Type: Individual Proprietorship

Business Address:
407, Village Bakawan, Post Mardana,
District Khargone, Madhya Pradesh – 451113, India

Phone / WhatsApp: +91 99771 13089
Email: omprakashkewatomprakashkewat0@gmail.com

Information We May Receive

The information we collect depends on how you interact with our website and business.

For example, when you enquire about a Shivling or place an order, we may receive information such as:

• Your name

• Mobile or WhatsApp number

• Email address

• Delivery address

• Billing information where applicable

• Order and product details

• Information provided in an enquiry or customer message

• Communication exchanged through WhatsApp, phone, or email

Our website may also receive basic technical information when you visit, such as your browser type, device information, pages viewed, and general website usage data.

We do not ask customers to provide information that is unnecessary for handling their enquiry or order.

How We Use Customer Information

Information provided by customers may be used for purposes such as:

• Confirming and processing orders

• Checking product availability

• Discussing size and product requirements

• Arranging delivery or transport

• Sharing dispatch and tracking information

• Responding to customer questions

• Handling return, replacement, cancellation, or refund requests

• Maintaining business and transaction records

• Improving the website and customer experience

• Meeting applicable legal, tax, accounting, or regulatory requirements

We do not sell customer personal information as a business activity.

Information Submitted Through Contact Forms

If you submit your name, phone number, email address, or other information through a website enquiry form, we may use those details to respond to your request.

For example, if you ask about the availability of a particular Shivling size, your contact information may be used to send you the requested information or contact you regarding your enquiry.

WhatsApp and Phone Communication

Customers may contact Shri Ramay Shivling Stone through WhatsApp or phone.

If you choose to communicate with us through WhatsApp, we may use the information shared in that conversation to:

• Answer product questions

• Confirm an order

• Discuss available sizes

• Share photographs where applicable

• Provide dispatch information

• Assist with delivery-related questions

• Provide after-sales support

WhatsApp is a third-party communication service and its own privacy policies and terms may also apply.

Order and Delivery Information

When an order is placed, certain information may need to be used for fulfilment.

For example, the customer’s name, mobile number, and delivery address may be provided to a courier, transport operator, or delivery service so that the ordered product can reach the correct destination.

We only intend to share information that is reasonably required for the particular service.

Payment Information

Where online payment facilities are available, payment may be handled by a third-party payment gateway or other payment service.

We do not intentionally store complete debit card numbers, credit card numbers, UPI PINs, banking passwords, or similar confidential payment credentials on our website servers.

Payment service providers may process payment information according to their own security and privacy practices.

Cookies and Website Analytics

Our website may use cookies or similar technologies to make the website function properly and understand how visitors use it.

Depending on the services installed on the website, analytics information may include:

• Browser and device type

• Approximate website usage information

• Pages visited

• Time spent on different pages

• Referring pages or general traffic sources

• Technical information associated with a website visit

Analytics information helps us understand which pages are useful and identify areas where the website can be improved.

Visitors can manage or block cookies through their browser settings. Disabling certain cookies may affect some website functionality.

Third-Party Services

Our website may use services provided by third parties, such as:

• Payment service providers

• Courier or transport companies

• Website hosting and technical service providers

• Analytics services

• Communication platforms

• Embedded or linked services

These providers may process limited information as necessary to provide their respective services. Their own terms and privacy policies may apply to information handled directly by them.

When Information May Be Shared

Customer information may be shared when reasonably necessary for:

• Delivery or transportation of an order

• Payment processing

• Website or technical operations

• Customer support

• Accounting or business administration

• Compliance with a legal requirement or lawful request

We do not provide customer information to unrelated businesses for the purpose of selling or renting customer databases.

Protecting Your Information

We take reasonable steps to protect information handled through our website and business operations.

However, no website, online service, or method of transferring information over the internet can be guaranteed to be completely secure. Customers should also take reasonable care when sharing sensitive information online.

How Long We Keep Information

Customer information may be retained for as long as reasonably required for the purpose for which it was collected.

Some information may need to be kept for longer because of:

• Completed orders

• Customer support requirements

• Accounting and financial records

• Tax requirements

• Legal obligations

• Dispute resolution

• Business record-keeping

When information is no longer required and there is no legal reason to retain it, it may be deleted or otherwise handled appropriately.

Your Privacy Requests

Subject to applicable law, customers may contact us regarding personal information associated with their enquiries or orders.

You may contact us to request information such as:

• Correction of inaccurate contact details

• Clarification about how information is being used

• Deletion of information where deletion is legally and practically possible

• Withdrawal of consent for certain communications

Some information may need to be retained where required for legal, accounting, tax, transaction, or other legitimate business purposes.

External Websites

Our website may contain links to other websites, payment services, social media platforms, or external resources.

Once you leave our website and visit an external service, that service’s own privacy policy and terms will apply. We do not control the privacy practices of independent third-party websites.

Children’s Privacy

Our website is intended for general customers and visitors. We do not knowingly request personal information from children for the purpose of independently processing orders.

If a parent or legal guardian believes that a child has provided personal information to us unnecessarily, they may contact us so that the matter can be reviewed.

Changes to This Privacy Policy

Our business, website features, and services may change over time. We may therefore update this Privacy Policy when necessary.

Any revised version will be published on this page with an updated effective date. Customers are encouraged to review the policy periodically if they wish to remain informed about our privacy practices.

Contact Us About Privacy

If you have a question about this Privacy Policy, want to correct information you have provided, or have a privacy-related concern, please contact us.

Shri Ramay Shivling Stone
Owner: Omprakash Kewat
Business Type: Individual Proprietorship

Address:
407, Village Bakawan, Post Mardana,
District Khargone, Madhya Pradesh – 451113, India

Phone / WhatsApp: +91 99771 13089
Email: omprakashkewatomprakashkewat0@gmail.com

Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST