Effective Date: 14 August 2026
At Shri Ramay Shivling Stone, we understand that customers may have questions about returns, replacements, cancellations, or refunds. This policy explains the situations in which we can consider such requests and the information required to process them.
Business Name: Shri Ramay Shivling Stone
Owner: Omprakash Kewat
Business Type: Individual Proprietorship
Address:
407, Village Bakawan, Post Mardana,
District Khargone, Madhya Pradesh – 451113, India
Phone / WhatsApp: +91 99771 13089
Email: omprakashkewatomprakashkewat0@gmail.com
Narmadeshwar Shivling supplied by us is a natural stone worship product. Since natural stone is not manufactured with identical patterns, individual pieces can differ in appearance.
Differences in:
Shape
Stone pattern
Colour tone
Surface texture
Natural markings
Minor variations in appearance
can occur from one piece to another. These characteristics are part of the natural stone and, by themselves, are not treated as product defects.
We may review a return or replacement request when the customer receives:
A product damaged during transportation
A different product from the one confirmed for the order
A product with a significant issue that was present when it was received
Every request is reviewed based on the order details and evidence provided by the customer.
For a return or replacement to be considered, the product should generally remain unused and in the condition in which it was received. Original packaging should also be retained wherever possible.
Please check the package when it is delivered.
If you notice visible damage, please document it before disposing of any packaging material.
We recommend that you:
Photograph the outside of the package.
Take photographs of the product after opening it.
Record a clear opening/unpacking video where possible.
Contact us within 24 hours of delivery.
When contacting us, please provide:
Order number or order details
Customer name
Date of delivery
Photographs of the package
Photographs or video showing the product condition
This information helps us understand whether the issue occurred during transportation and determine the appropriate resolution.
Requests reported after 24 hours may be difficult to verify and may not qualify for replacement.
A return or replacement is generally not available for:
Change of mind after receiving the product
Personal preference about the natural appearance of the stone
Normal variation in colour, pattern, texture, or markings
Incorrect size selected by the customer
Damage caused after delivery through improper handling
Alteration or modification of the product after delivery
International shipments where customs clearance has already been completed
If you are unsure about the size or product before ordering, we encourage you to contact us so that the available options can be discussed beforehand.
After receiving the customer’s photographs, videos, and order information, we will review the request.
If the issue is approved, the resolution may be:
Replacement with the same or equivalent product, subject to availability; or
Another suitable product of comparable value after discussion with the customer.
For certain claims, we may require the original product to be returned before sending a replacement.
Please do not send any product back without first receiving confirmation from us.
A refund may be considered in situations such as:
A prepaid order is cancelled before dispatch.
A paid product becomes unavailable before it can be supplied.
A valid product issue is approved but a suitable replacement cannot be arranged.
A refund is not automatically issued simply because a customer requests a return. The request must first be reviewed according to this policy.
Customers may contact us to request cancellation while the order is still being prepared and has not been handed over to a courier or transport service.
For eligible prepaid cancellations, the applicable refund will be processed after the cancellation is confirmed.
Once the product has been handed over to the courier or transport provider, cancellation may no longer be possible.
If the shipment has already left our location, the customer should contact us for guidance regarding the available options.
Where a refund is approved, we normally use the original payment method wherever practical.
Approximate processing time after approval:
UPI / Bank Transfer: 3–7 business days
Card / Payment Gateway: 5–10 business days
The time taken for the amount to appear in the customer’s account can vary depending on the bank, card issuer, UPI service, or payment gateway.
For COD orders, payment is collected at the time of delivery.
If a customer repeatedly refuses confirmed COD shipments without a valid reason, future COD availability may be restricted.
If a COD product is received damaged or the wrong product has been delivered, the customer should contact us promptly with photographs and order details so that the matter can be reviewed.
When a return is approved because of a verified wrong product or transit-related damage, we may assist with the return shipping arrangement.
For requests that fall outside the situations covered by this policy, return transportation costs may be payable by the customer.
Customers should not send a return shipment without receiving instructions from Shri Ramay Shivling Stone.
International orders can involve additional customs, import, tax, and local regulatory requirements.
Any applicable import duty, customs charge, local tax, or similar government charge is generally the responsibility of the customer unless otherwise agreed before the order is placed.
Return, replacement, or refund requests relating to international shipments will be reviewed individually because transportation and customs procedures can differ between countries.
Because Narmadeshwar Shivling is made from natural stone, customers should expect reasonable differences between individual pieces.
Natural characteristics such as markings, patterns, texture, and colour variation are not considered grounds for a return when the product otherwise matches the confirmed order.
For cancellation, return, replacement, or refund assistance, please contact us with your order details.
Shri Ramay Shivling Stone
Owner: Omprakash Kewat
Address: 407, Village Bakawan, Post Mardana, District Khargone, Madhya Pradesh – 451113, India
Phone / WhatsApp: +91 99771 13089
Email: omprakashkewatomprakashkewat0@gmail.com
Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST